![]() ![]() ![]() The hospitality industry involves a large number of customers and employees and high exposure to both national and international guests, which dramatically increases the potential for exposure to and spreading of infections (Leung & Lam, 2004). The hospitality industry has become of growing importance to the global economy, and the COVID-19 pandemic has laid bare the industry’s vulnerability. According to Laws and Prideaux (2005), a crisis is an event that suddenly transpires into an unfavorable situation. ![]()
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